Refund Policy

We want you to be happy with your purchase. If you’re not satisfied for any reason, we make returns and exchanges simple and hassle-free.

Order Cancellations

If your order has not shipped, you may modify or cancel it within 24 hours of payment. Please email service@momhuby.shop with your order number.

After 24 hours, orders are usually processed and cannot be cancelled once shipped.

Returns & Exchanges (30-Day Window)

  • 30-day, no-questions-asked return or exchange on all orders—whether or not there is a quality issue.
  • Return shipping is covered by us. We will provide a prepaid return label for U.S. returns.
  • Before sending anything back, please email us at service@momhuby.shop. This helps us match your package and speed up processing.
  • Items should be returned in new, unworn, and unwashed condition with original tags/packaging (where applicable). Try-ons at home are okay.

Refunds

Refunds are issued to the original payment method within 3 business days after the returned items are received and inspected.

Your bank or PayPal may take additional time to post the credit (typically 3–7 business days for cards; PayPal may post sooner).

If you return the entire order, any original shipping fee you paid (if applicable) is also refunded.

Exchanges

Exchanges are available for size, color, or a different item of equal value (subject to stock). If the requested item is unavailable, we’ll process a refund instead.

Exchange requests follow the same RMA process as returns—please email service@momhuby.shop.

How to Start a Return

  1. Email service@momhuby.shop with your order number and what you’d like to return or exchange. (Photos help if there’s damage or defect.)
  2. Pack your item(s) securely and drop off the package per the label instructions.

Contact Us

If you need help with a cancellation, return, refund, or exchange, contact our team:

  • Email: service@momhuby.shop
  • Phone: +1 650-346-2366
  • Address:3665 Amelia Rose Way, Sacramento, California 95834-4021, United States
  • Support Hours: Mon–Fri, 9:00 AM – 5:00 PM (PT)

Questions?

We’re here to help. Email service@momhuby.shop  (Mon–Fri, 9:00–17:00 PT). Please include your order number for faster assistance.